A couple of days ago, Kalia called a local business to get more information about this device you attach to your midsection, which is supposed to work out your abs like you did 10,000 sit-ups in less than thirty minutes.
The phone rang and rang until finally, a woman answered with “Hello.” That’s all she said.
A little taken aback, Kalia asked if she was calling the right place about the ab torture device. The business owner said, “Yes, it’s the correct number, but we’re closed today, and I’m in a cheer competition.” She then asked that Kalia call back on Monday.
I kid you not, my friend.
The folks answering your phones probably aren’t as bad as that, but there’s room for mucho improvement that would translate directly into more clients for you.
Hey there, Dave Dee here, and today we’re going to talk about a topic that’s near and dear to my heart – handling inbound phone calls from prospective clients.
Most businesses are losing potential sales because of improper handling of those calls.
Let’s start with voicemail. Did you know that almost 80% of callers will only leave a message if they reach an automated system? That’s a lot of missed opportunities! So, it’s crucial to ensure that you or a team member is there to answer the phone and provide a personal touch.
Additionally, ensure your team is trained to ask the right questions to get information about the caller’s needs and provide the information the caller is looking for and then transitioning the answers into the need for a meeting with you.
Understanding your prospect’s needs is mission-critical. Your team should be able to ask the right questions to gather information about the caller’s needs and have a good understanding of the services your practice offers.
One of the fastest and most effective ways to increase your profits is to “fix your phone.” No, it’s not as sexy as the newest A.I. tool, but improper handling of inbound calls is a hole in your pocket that’s costing you DEEnero.
In the March issue of the Inner Sanctum member’s only “Sales Arcana” print newsletter, I do a deep-dive into turning incoming calls into appointments. This newsletter covers how to quickly increase your revenues by giving you everything you need to know and easily fix the blind spots in how your team handles inbound phone calls, including scripts to handle the most common objections, how to develop a rapport over the phone, how to get prospects to schedule appointments immediately, and much more.
Inner Sanctum members will profit from this newsletter; that’s really a “master class in print.” If you’re not one of ’em yet, you can join us here:
Kick butt, make mucho DEEnero!
Dave “Six Pack In The Future” Dee