Our amazing cruise on the Silver Sea is over.

Kalia and I are exploring beautiful Vancouver for a couple of days before heading back to our little island.

We’ll miss our extraordinary butler, Nes. She took such good care of us.

When Kalia was feeling seasick, Nes came to the rescue with ginger ale, ginger candy, rolls, and some potent Dramamine. She then checked on Kalia multiple times.

Before the seas got rough a second time, Nes told Kalia and gave her specific instructions about when to take another pill. Nes reminded her a couple of times, and, as a result, Kalia felt 100% for the rest of the cruise.

Nes worked hard to get us into a sold out restaurant and succeeded. We loved the restaurant and wanted to go back but were denied. Nes again came to the rescue.

I could go on, but you get the point.

You might be thinking “Well, that is her job,” and you’d be right. But, she went above and beyond and did it with a smile and warm caring energy.

We told her how amazing she was. She thanked us and said “This is my bread and butter and I love my job. I think of all of my guests as family members whom I’m taking care of and not like customers who will be off the ship in a week or two.”

Wow.

Sometimes, we focus so intently on generating a “lead” and closing “them” that we might forget that our leads are people, not numbers.

You might already do this, but think about how much better our businesses would be if we thought of our prospects and clients like they were family members and treated them that way, just like Nes does.

Kick butt, make mucho DEEnero!

Dave “Grateful for Nes” Dee